Returns Policy

Hassle-Free Returns for Your Peace of Mind

At Schutties, we understand that sometimes a product may not be exactly what you need. That's why we offer a straightforward return policy for your convenience.

Change of Mind Returns:

  • Timeframe: You have 7 days from the date of purchase to initiate a return.
  • Condition of Items: Products must be unused, undamaged, and in their original packaging.
  • Refund Details: Refunds will be issued minus the freight charges we've incurred.
  • Customer's Responsibility: You are responsible for the cost of returning the item to our facility.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer support team within the 7-day return period.
  2. Provide Details: Give us all necessary details about your order and reason for return.
  3. RMA Number: Our team will process your return and provide you with a Return Merchandise Authorization (RMA) number.
  4. Secure Packaging: Ensure items are securely packaged to prevent damage during transit.
  5. Include RMA Number: Clearly include the RMA number on your return package.

Receiving Your Refund:

Upon receipt and inspection of the returned item, we will process your refund, deducting the original freight charges.

Click and Collect Returns:

If you've used our Click and Collect option, the same return policy applies. Simply bring the item to our collection point at 285-289 Abbotts Road, Dandenong South, VIC 3175, following the above process.


Get priority to all our exclusive offers